National Account Administrator


Job Title: National Account Administrator
Department: Customer Services
Reports to: National Account Team Leader
Location: Home-based – within 2-hour commute of Carlisle
Hours: Full-time, Permanent (36 hours per week Monday to Friday)

 

This is a full-time position, mostly home-based, with occasional days on site throughout the year. 36 hours per week Mon—Thurs 8.30am—5pm and Fri 8.30am—3.30pm.
The role is home-based within a 2 hour commute of our offices in Carlisle.
 
Initial Induction training will take place on site.
 

About Enesco

Enesco Group, Inc. is a world leader in the gift, collectible and home décor industries. Serving approximately 25,000 customers globally, Enesco distributes products to a wide variety of specialty card and gift retailers, home décor boutiques, mass market chains and direct mail retailers. Internationally, Enesco serves markets operating in Europe, Canada, Australia, Mexico, Asia and the Pacific Rim. Enesco’s product lines include some of the world’s most recognisable brands, including Disney, Yankee Candle, Willow Tree and Beatrix Potter and many more. 

Enesco Ltd is based in Carlisle, England and supplies the UK, Ireland, Continental Europe (Excluding France, Italy and Spain), Middle East, Africa and Australia.
The Enesco Group Head office is Enesco LLC based in Chicago, USA.

Further information on Enesco Ltd. can be found here.


The Role

To provide a comprehensive customer service to the National Account customers.
• Ensuring that the work is accurate and dealt with efficiently, in order that goods are despatched within the specified time period.
• Assist the National Account Team Leader and National Account Managers.


Key Responsibilities

• To update and maintain customer records.
• Respond to telephone calls and e-mails.
• Update customer price files as and when required.
• Liaise with accounts regarding allocation of payments for self-billing accounts.
• Complete specification forms for signing.
• Liaise with and assist National Account Managers, as and when necessary.
• Monitor National Account reserves and ensure they are converted into firm orders for the allocated month.
• Input, check and amend orders to appropriate customer platform.
• Ensure customer order deadlines are met.
• Advise customers, via appropriate electronic method of stock availability.#
• Making sure all credits are processed asap.
• Provide cover in other areas of the Department if necessary.
• To train new recruits.
 

General

• Any other duties commensurate with the role
• This job description will be reviewed and updated on a regular basis by the line manager


How to apply

Please submit a copy of your CV and a covering letter to hr@enesco.co.uk explaining why you think this is the right job for you.

Also please confirm your current salary and/or salary expectations.

Closing date for applications is Friday 17th January 2025.

Please refer to our Recruitment Privacy Notice to see how we process your personal data.